Supplier Standards - Understand How We Check Our Network
EngineFinders helps customers find replacement and reconditioned engines by connecting them with independent engine suppliers. We aim to make it easier to compare options and request quotes while helping customers understand the checks we carry out and the steps they should take before choosing a supplier.
Our supplier onboarding checks are designed to establish that a business is a genuine UK-registered company with a physical operational presence. However, these checks have limitations and should not be treated as a guarantee of a supplier's reliability, financial standing, technical expertise or workmanship.
How Our Supplier Checks Work
1. Business Registration
As part of our supplier onboarding process, we carry out checks designed to establish that a supplier is a genuine UK-registered business.
Business registration helps establish the identity and legal status of a company. It does not, by itself, confirm the quality of its products or services.
2. Physical Operational Presence
Our onboarding checks are also designed to establish that a supplier has a physical operational presence.
This helps distinguish an operating business from a listing with no established physical presence. However, it does not amount to a technical inspection of the supplier's premises, equipment, stock or working practices.
3. Understanding the Limits of Our Checks
EngineFinders does not independently guarantee every aspect of a supplier's business. Our onboarding checks should not be interpreted as confirmation of:
- The supplier's financial stability or creditworthiness.
- The technical condition or suitability of a particular engine.
- The quality of engine reconditioning, rebuilding or fitting work.
- The supplier's compliance with every applicable legal or regulatory requirement.
- The validity or scope of a supplier's individual warranty.
- The outcome of any purchase, repair or installation.
What Our Supplier Standards Mean for Customers
EngineFinders operates as an intermediary price-comparison and lead-generation platform. We connect customers with independent suppliers but are not a party to the contract between a customer and a supplier.
When you request an engine quote, the supplier is responsible for providing accurate information about the engine, its condition, compatibility, price, availability and applicable warranty.
Before accepting a quote, we recommend that you:
- Confirm the exact engine code, specification and vehicle compatibility.
- Ask whether the engine is used, reconditioned, rebuilt or remanufactured.
- Request written confirmation of the total price, including VAT, delivery, fitting and any additional charges.
- Read the supplier's warranty terms carefully, including exclusions and claim procedures.
- Confirm delivery arrangements and estimated timescales.
- Ask what documentation will be provided with the engine and any associated work.
- Check the supplier's business details and seek independent reviews or references where appropriate.
These steps can help you make a more informed decision before committing to a purchase.
Customers should make their own enquiries and review the relevant supplier's terms before proceeding.
Supplier Responsibilities
Independent suppliers are responsible for the products and services they offer to customers. This includes providing accurate quotes, explaining the condition and specification of engines, communicating applicable warranty terms, and fulfilling their contractual obligations.
Any agreement for the purchase, delivery, installation or repair of an engine is between the customer and the relevant supplier, subject to the terms agreed between them and applicable law.
Raising Concerns About a Supplier
If you experience a problem involving an engine purchase, quote, payment, delivery, fitting service, warranty or supplier conduct, you should contact the supplier directly in the first instance.
EngineFinders does not act as a mediator, arbitrator or negotiator in disputes between customers and independent suppliers.
If your concern relates to suspicious activity, inaccurate platform information or a technical issue with the EngineFinders website, you can contact our support team at support@enginefinders.co.uk.
Our Commitment to Transparency
We want customers to understand both the purpose and the limitations of our supplier checks. Our aim is to help customers discover engine suppliers and compare their options without creating a misleading impression that every supplier or transaction is guaranteed by EngineFinders.
We encourage customers to ask questions, review written terms and make informed decisions before placing an order.
Frequently Asked Questions
How does EngineFinders check its suppliers?+
Our supplier onboarding checks are designed to establish that a supplier is a genuine UK-registered company with a physical operational presence. These checks do not guarantee the supplier's financial standing, technical competence or quality of work.
Does EngineFinders guarantee every supplier?+
No. EngineFinders connects customers with independent suppliers. Our onboarding checks are not a guarantee of a supplier's reliability, products, services or future performance.
Does EngineFinders inspect every engine before sale?+
You should not assume that an engine has been independently inspected by EngineFinders. Ask the supplier for details of the engine's condition, testing, history, compatibility and any work carried out.
Who provides the engine warranty?+
The applicable warranty depends on the terms offered for the particular engine by the supplier. Customers should obtain and review the warranty documentation before purchasing.
What should I check before buying a replacement engine?+
Confirm the engine code and compatibility, the engine's condition, the full price, delivery and fitting costs, warranty coverage, exclusions and the supplier's terms. Request written confirmation wherever possible.
Who should I contact if I have a dispute with a supplier?+
Contact the supplier directly regarding quotes, purchases, payments, delivery, fitting, warranty claims or workmanship. EngineFinders does not mediate or arbitrate disputes between customers and independent suppliers.
How can I report an issue with the EngineFinders website?+
For suspicious activity, inaccurate platform information or technical website issues, contact support@enginefinders.co.uk.
About EngineFinders
EngineFinders is operated by Engine Finders UK Ltd, company number 13157944.
Registered office: 113 Park Road, Ilford, IG1 1SQ, England.
ICO data protection registration reference: ZC271494.
- General enquiries: info@enginefinders.co.uk
- Customer support: support@enginefinders.co.uk
- Legal enquiries: legal@enginefinders.co.uk
- Privacy enquiries: privacy@enginefinders.co.uk